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E-MAIL

kempcollectionllc@outlook.com



PHONE

Tel: 225-205-0288

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COMMUNITY EVENTS AND POP UP SHOPS!

 

FAQ

1

Promotions, Sales & 

Discounts

 

All discount codes, promotions and sales are subject to the final approval of The Kemp Collection, LLC.  Any and all promotions, sales & discounts are subject to change anytime and are under the sole discretion of The Kemp Collection, LLC at the time the order is processed. 

2

Payment

& Shipping

Once you place an order, it will be confirmed within one business day via email. Our typical shipping time is within 3-5 days on in-stock merchandise. In the rare event we are out of stock on the item you have selected, you will be notified via email. Your card will not be charged if we are out of stock. 

Rates for shipping within the USA are calculated based on the weight of your package, your location and the speed of delivery. Shipping costs are automatically calculated for you in your shopping cart as you place your order. We're continually trying to find ways of decreasing the cost of shipping and handling so we can pass these savings on to our customers.

 

Due to extremely high shipping costs, we cannot offer free shipping to the following areas: Alaska, Hawaii, Puerto Rico or the Virgin Islands. All P.O. Box and military APO/FPO addresses ship via US Mail unless other specified. Packages shipped via US Mail can take upwards to 2 weeks to reach their destination.

3

Secure Ordering

& Payment Options

We definitely understand this concern with shopping online. We are committed to the complete privacy and security of your personal information.

 

The Kemp Collection LLC utilizes a number of encryption and security devices to make your shopping experience a safe and happy one. All of your personally identifiable data is private and is never shared with or bought by any outside organization. We advise all of our users to protect their credit card number by never sending that number via email.

4

Returns

& Refunds

Your 100% satisfaction is our goal. If you are not happy with any purchase, we will exchange it or refund your money within 7 days of the date the order was placed. Unfortunately, orders older than 7 days cannot be returned or exchanged.

We will refund you the price of the unopened/unused product(s) upon receiving the item(s). Please email us at kempcollectionllc@outlook.com with your Order# before returning any items. Items must be received in a resalable condition. SHIPPING COSTS TO AND FROM YOU WILL BE YOUR SOLE RESPONSIBILITY. YOU WILL NOT BE REFUNDED SHIPPING.

 

Damaged items will be replaced with an identical product only. A photo of the damaged item may be required.

Items received as a gift (paid for by someone other than you) can be exchanged or returned for a store credit, ONLY IF IN RESALABLE CONDITION AND WITHIN 7 DAYS OF WHEN THE ORIGINAL ORDER WAS PLACED. We do not accept returns on sale items. All sales on sale items are FINAL.

Please contact our flagship store at 225-205-0288 or email us at kempcollectionllc@outlook.com within 3 days of receiving your order if there is a discrepancy with your shipment. Orders received after 3 days will not be considered. If you will be making a return, please address the package to:

The Kemp Collection
Returns Department
PO Box 604

Westwego, LA 70094

 

Please send your return package via UPS or Parcel Post insured. Insurance protects you in case the items are damaged or lost in transit. Carefully package the items in the original shipping box or any suitable shipping carton using plenty of padding material to protect the product(s) and include a copy of your invoice.

IMPORTANT: Make sure the items are well protected and packaged similar to the way you received them. Whenever possible, use the same packaging that was used to ship the items to you. Items must be received in new/resalable condition for a refund.

Once we receive your return package, we will issue you a refund or store credit for the price of the products you returned. Shipping costs will not be refunded. If you paid by credit card, we will charge-back the amount to your credit card. 

Please allow up to 14 days for us to receive and process your refund. We will contact you via email to inform you that the refund has been issued.

Exchanging an item at The Kemp Collection: If you wish to exchange product(s), please note that return and replacement shipping costs are the sole responsibility of the customer. 

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T: 225-205-0288

kempcollectionllc@outlook.com

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